Tickets

Let members open private support tickets with one button. The AI can answer first, and staff step in when needed.

Off by default. Finishing the setup in /ticket setup turns it on.

How to use it

Set up tickets

Run /ticket setup. A 7-step setup opens. Press Continue after each step.
Pick the channel where tickets will be created (each ticket is a private thread in it).
Pick your staff role.
Press Edit welcome message to write the title and text members see.
Press AI auto-reply to choose whether the AI answers tickets first. Edit AI prompt lets you give it background info.
Press Set timeout to choose how long a quiet ticket stays open before it closes itself (like 1d), or press Turn off auto-close.
Pick a log channel for closed-ticket summaries, then the channel for the Create Ticket panel.
Press Save and post panel. Tickets are now on and the panel is posted.
Optional: add FAQs and Rules from the settings card so the AI can answer common questions.

Open a ticket (members)

Press Create Ticket on the panel and type your reason.
A private thread opens with you and the staff. You get a link to it.
If AI replies are on, the AI answers right away. Press Call Staff any time to get a person. If AI replies are off, staff are pinged.

Close a ticket

Press Close Ticket in the ticket, or run /ticket close inside it.
The thread is locked, and a short summary is posted in it, sent to the member by DM, and posted in the log channel.
Staff can press Delete Ticket to remove the thread.

Inside a ticket

Close Ticket: Closes the ticket. The member, staff, or anyone with Manage Channels can use it.
Call Staff: Pings the staff role and stops the AI in this ticket. Only the member can press it, once every 10 minutes. Typing things like "talk to a person" works too.
Staff reply: When a staff member types in the ticket, the AI stops replying there.
Auto-close: A quiet ticket gets a warning first, then closes itself. Any new message resets the timer.
Delete Ticket: Shown after closing. Deletes the thread. Staff only.

Commands

/ticket setup

Tickets Manage Server

The first time, opens the 7-step setup. After that, opens the settings card. Only you can press its buttons.

On the panel

Turn on / Turn off: Turns tickets on or off. While off, members can't open tickets and the AI stops replying.
Send panel: Posts a new Create Ticket panel in the current channel.
FAQs: Add up to 10 questions and answers the AI uses in tickets.
- Add FAQ: Type a question and its answer.
- Delete dropdown: Pick an FAQ to remove it.
Rules: Your server rules, used by the AI and shown in /server.
- Edit manually: Type or paste your rules.
- Fetch from channel: Pick your rules channel and Dexel copies the rules from it.
- View full rules / Clear rules: See or remove the saved rules.
Auto-close: How long a quiet ticket stays open, like 2h or 1d (max 7 days). 0 turns it off.
Restart setup: Runs the 7-step setup again with your current settings filled in.
Delete config: Removes all ticket settings after you confirm.

/ticket close

Tickets Manage Channels, or the ticket creator or ticket staff

Run it inside a ticket. Works like the Close Ticket button: the thread is locked and the summary is posted and sent. The member who opened it can use it too.